This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: understand how the binary system works assemble a computer from scratch choose and install an operating system on a computer understand what the Internet is, how it works, and the impact it has in the modern world learn how applications are created and how they work under the hood of a computer utilize common problem-solving methodologies and soft skills in an Information Technology setting Hardware (A+).

Lesson 1: Personal Computer Components Topics

  • Personal Computer Components
  • System Unit Components
  • Storage Devices
  • Personal Computer Connection Methods

Lesson 2: Operating System Fundamentals

  • Personal Computer Operating Systems
  • Windows User Interface Components
  • Windows File System Management
  • Windows System Management Tools

Lesson 3: PC Technician Professional Best Practices

  • Tools of the Trade
  • Electrical Safety
  • Environmental Safety and Materials Handling
  • Perform Preventative Maintenance
  • Diagnostics and Troubleshooting
  • Professionalism and Communication

Lesson 4: Installing and Configuring Peripheral Components

  • Install and Configure Display Devices
  • Install and Configure Input Devices
  • Install and Configure Adapter Cards
  • Install and Configure Multimedia Devices

Lesson 5: Installing and Configuring System Components

  • Install and Configure Storage Devices
  • Install and Configure Power Supplies
  • Install and Configure Memory
  • Install and Configure CPUs
  • Install and Configure System Boards

Lesson 6: Maintaining and Troubleshooting Peripheral Components

  • Troubleshoot Display Devices
  • Maintain and Troubleshoot Input Devices
  • Troubleshoot Adapter Cards
  • Troubleshoot Multimedia Devices

Lesson 7: Troubleshooting System Components

  • Troubleshoot Storage Devices
  • Troubleshoot Power Supplies
  • Troubleshoot Memory
  • Troubleshoot CPUs
  • Troubleshoot System Boards

Lesson 8: Installing and Configuring Operating Systems

  • Install Microsoft Windows
  • Upgrade Windows
  • Add Devices to Windows
  • Optimize Windows

Lesson 9: Maintaining and Troubleshooting Microsoft Windows

  • Operating System Utilities
  • Maintain Microsoft Windows
  • Troubleshoot Microsoft Window

Lesson 10: Network Technologies

  • Network Concepts
  • Network Communications
  • Network Connectivity
  • Internet Technologies

Lesson 11: Installing and Managing Network Connections

  • Create Network Connections
  • Install and Configure Web Browsers
  • Maintain and Troubleshoot Network Connections

Lesson 12: Supporting Laptops and Portable Computing Devices Topics

  • Laptop and Portable Computing Device Components
  • Install and Configure Laptops and Portable Computing Devices
  • Maintain and Troubleshoot Laptops and Portable Computing Devices

Lesson 13: Supporting Printers and Scanners

  • Printer and Scanner Technologies
  • Printer and Scanner Components
  • Printer and Scanner Processes
  • Install and Configure Printers and Scanners
  • Maintain and Troubleshoot Printers and Scanners

Lesson 14: Personal Computer Security Concepts

  • Security Fundamentals
  • Security Protection Measures
  • Data and Physical Security
  • Wireless Security
  • Social Engineering

Lesson 15: Supporting Personal Computer Security

  • Install and Configure Security Measures
  • Maintain and Troubleshoot Security Measures
  • Technical Support Engineers.
  • Systems Engineers (Fresher)
  • System Engineer.
  • Network Administrator.
  • Information Technology (IT) Manager.
  • Senior Network Engineer.
  • Network Security Specialist.

Job Opportunities After Hardware

  • Technical Support Engineers.
  • Systems Engineers (Fresher)
  • System Engineer.
  • Network Administrator.
  • Information Technology (IT) Manager.
  • Senior Network Engineer.
  • Network Security Specialist